Freshworks
Cloud-based, AI-driven software helping teams increase productivity.
Product Overview
Freshworks provides cloud-based, AI-driven software helping teams increase productivity. Their solutions span customer service, IT service management, HR, and CRM capabilities for sales and marketing teams, serving over 54,000 companies worldwide with intuitive and affordable software.
Key Capabilities
AI-Powered
Built-in AI capabilities for automation and intelligent workflows
Cloud-Native
Pure cloud platform with automatic updates and zero maintenance
Multi-Function
Comprehensive suite covering ITSM, CRM, HR, and service desk
Cost-Effective
Enterprise features at a fraction of traditional software costs
Technical Features
ITSM
IT service management with incident, problem, and change management
Service Desk
Multi-channel service desk with AI-powered ticket routing
CRM
Customer relationship management with pipeline and deal tracking
HR Management
Employee lifecycle management and self-service portal
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Cloud-based, AI-driven software helping teams increase productivity.
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